Changes between Version 1 and Version 2 of TracTickets


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Timestamp:
Jan 16, 2006, 10:33:18 AM (14 years ago)
Author:
trac
Comment:

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  • TracTickets

    v1 v2  
    11= The Trac Ticket System =
     2[[TracGuideToc]]
    23
    3 The Trac issue database provides simple but effective tracking of issues and bugs within the project.
     4The Trac issue database provides simple but effective tracking of issues and bugs within a project.
    45
    5 As the central project management element of Trac, tickets are used for '''bug reports''',  '''feature requests''', '''software support issues''' and '''project tasks'''.
     6As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''.
    67
    7 As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be easy to report bugs, ask questions and suggest improvements.
     8As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be as easy as possible to report bugs, ask questions and suggest improvements.
    89
    9 An issue is assigned to a person who must resolve it or reassign the ticket to
    10 someone else. All tickets can be edited, annotated, assigned, prioritized and
    11 discussed at any time.
     10An issue is assigned to a person who must resolve it or reassign the ticket to someone else.
     11All tickets can be edited, annotated, assigned, prioritized and discussed at any time.
     12
     13'''Note:''' To make full use of the ticket system, use it as an ''in bucket'' for ideas and tasks for your project, rather than just bug/fault reporting.
    1214
    1315== Ticket Fields ==
     
    1618 
    1719 * '''Reporter''' - The author of the ticket.
     20 * '''Type''' - The nature of the ticket (for example, defect or enhancement request)
     21
    1822 * '''Component''' - The project module or subsystem this ticket concerns.
    1923 * '''Version''' - Version of the project that this ticket pertains to.
    20  * '''Severity''' - What are the effects the issue described? Ranges from an ''enhancement'' request to ''blocker'' (must be fixed before next milestone).
    21  * '''Priority''' - The importance of is the issue relative to other tasks.
     24 * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation.
     25
     26 * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''.
    2227 * '''Milestone''' - When this issue should be resolved at the latest.
    23  * '''Resolution''' - Reason for why a ticket was closed, such as fixed, invalid, duplicate, etc.
    24  * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation.
    25  * '''Assigned to''' - Principal person responsible for handling the issue.
    26  * '''Cc''' - A list of other associated people. ''note: this does '''not''' imply responsiblity or any other policy.
     28 * '''Assigned to/Owner''' - Principal person responsible for handling the issue.
     29 * '''Cc''' - A list of other associated people. ''Note that this does not imply responsiblity or any other policy.''
     30 
     31 * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
     32 * '''Status''' - What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}.
     33 * '''Summary''' - A brief description summarizing the problem or issue.
     34 * '''Description''' - The body of the ticket. A good description should be specific, descriptive and to the point.
    2735
    28  * '''Status''' - What is the current status?
     36'''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
    2937
    30  * '''Summary''' - A brief description summarizing the problem or issue.
    31  * '''Description''' - The body of the ticket. A good description should be '''specific, descriptive and to the point'''.
    3238
    3339== Changing and Commenting Tickets ==
     
    3743the ticket are logged as a part of the ticket itself.
    3844
    39 When viewing a ticket, this log of changes will appear below the main ticket area.
     45When viewing a ticket, the history of changes will appear below the main ticket area.
    4046
    41 ''In the Trac project, we use ticket comments to discuss issues and
    42 tasks. This makes understanding the motivation behind a design- or implementation choice easier, when returning to it later.''
     47''In the Trac project, we use ticket comments to discuss issues and tasks. This makes
     48understanding the motivation behind a design- or implementation choice easier,
     49when returning to it later.''
    4350
    4451'''Note:''' An important feature is being able to use TracLinks and
     
    4754to understand.
    4855
    49 See also:  TracGuide, TracWiki
     56'''Note:''' See TracNotification for how to configure email notifications of ticket changes.
     57
     58=== State Diagram ===
     59http://projects.edgewall.com/trac/attachment/wiki/TracTickets/Trac%20Ticket%20State%20Chart%2020040607DF.png?format=raw
     60
     61
     62== Default Values for Drop-Down Fields ==
     63
     64The option selected by default for the various drop-down fields can be set in [wiki:TracIni trac.ini], in the `[ticket]` section:
     65
     66 * `default_type`: Default ticket type
     67 * `default_component`: Name of the component selected by default
     68 * `default_version`: Name of the default version
     69 * `default_milestone`: Name of the default milestone
     70 * `default_priority`: Default priority value
     71 * `default_severity`: Default severity value
     72
     73If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.
     74
     75
     76== Hiding Fields and Adding Custom Fields ==
     77
     78Many of the default ticket fields can be hidden from the ticket web interface simply by removing all the possible values through [wiki:TracAdmin trac-admin]. This of course only applies to drop-down fields, such as ''type'', ''priority'', ''severity'', ''component'', ''version'' and ''milestone''.
     79
     80Trac also lets you add your own custom ticket fields. See TracTicketsCustomFields for more information.
     81
     82
     83== Assign-to as Drop-Down List ==
     84
     85If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have logged in and set their email address to populate the drop-down field.
     86
     87''Note that this feature is '''still experimental as of version 0.9'''. There is no way to only display a subset of all known users as possible ticket owners. Nor is there a convenient way to remove emeritus users short of directly modifying the database.''
     88
     89
     90== Preset Values for New Tickets ==
     91
     92To create a link to the new-ticket form filled with preset values, you need to call the `/newticket?` URL with variable=value separated by &.
     93
     94Possible variables are :
     95
     96 * '''reporter''' - Name or email of the reporter
     97 * '''summary''' - Summary line for the ticket
     98 * '''description''' - Long description of the ticket
     99 * '''component''' - The component droplist
     100 * '''version''' - The version droplist
     101 * '''severity''' - The severity droplist
     102 * '''keywords''' - The keywords
     103 * '''priority''' - The priority droplist
     104 * '''milestone''' - The milestone droplist
     105 * '''owner''' - The person responsible for the ticket
     106 * '''cc''' - The list of emails for notifying about the ticket change
     107
     108'''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''
     109
     110
     111See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification